NH Medicaid Member Experience of Care Survey
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This Summary Report provides the most current Member Experience of Care rates in a table format for quick reference. Click on the link to generate single measure reports that will provide:
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Run and column charts
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Comparators
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Individual Managed Care Organization rates (click on the chart); and,
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Metadata including descriptions of each performance measure
PLEASE NOTE:
- If the selected measure has no data, then the measure is new and data is not available yet.
- Measures that show a rate of 99.9% - 100.1% consistently across all years are displayed as stacked bars, which indicate rates for each measure breakout and are then totaled.
Adult Member Experience of Care
Tables
Child Member Experience of Care
Tables
| Measure Name Sort descending | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| Getting Care Quickly: Days to Get Appointment When Care Needed Right Away (CAHPS® - Child) | 99.9 | 100.1 | 100.0 | 100.0 | 100.1 | |
| Getting Care Quickly: Getting Appointment with Specialist as Soon as Needed - Usually or Always (CAHPS® - Child) | 83.1 | 82.6 | 85.5 | 80.0 | 79.1 | |
| Getting Care Quickly: Getting Needed Care Right Away - Usually or Always (CAHPS® - Child) | 95.9 | 95.1 | 92.5 | 90.6 | 93.6 | |
| Getting Care Quickly: Getting Routine or Check-up Appointments as Soon as They Were Needed - Usually or Always (CAHPS® - Child) | 94.5 | 89.5 | 88.4 | 86.6 | 89.2 | |
| Getting Needed Care: Ease In Getting Care, Tests, and Treatment - Usually or Always (CAHPS® - Child) | 94.3 | 89.5 | 92.9 | 90.7 | 91.8 | |
| Health Plan Customer Service Provided Information or Help - Usually or Always (CAHPS® - Child) | 82.9 | 82.2 | 88.0 | 87.0 | 84.5 | |
| Health Plan Customer Service Treated Caregiver with Courtesy and Respect - Usually or Always (CAHPS® - Child) | 95.2 | 97.8 | 96.7 | 96.0 | 96.4 |