Health Plan Customer Service Provided Information or Help - Usually or Always (CAHPS® - Child)

Percent of caregivers reporting their child's health plan's customer service usually or always provided the information or help needed.

 

CAHPS® 5.1H Child Questionnaire (With CCC Measure) Health Plan Survey Questions:

Screening Question (Q44): In the last 6 months, did you get information or help from customer service at your child's health plan?

Q45 (Answered if Response to Q44 is Yes): In the last 6 months, how often did customer service at your child's health plan give you the information or help you needed?

Measure Identifier: CAHPS_GP.Q50

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.

Tables

Data


  • HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
  • CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).