Health Plan Customer Service Provided Information or Help - Usually or Always (CAHPS® - Adult)
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Percent of adult members reporting their health plan's customer service usually or always provided the information or help needed.
CAHPS® 5.1H Adult Medicaid Health Plan Survey Questions:
Screening Question (Q23): In the last 6 months, did you get information or help from your health plan's customer service?
Q24 (Answered if Response to Q23 is Yes): In the last 6 months, how often did your health plan's customer service give you the information or help you needed?
Measure Identifier: CAHPS_CPA.Q31
Trend type:
Line Bar
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Please see Report Details below for more information on selected subgroups, organizations, and aggregation.
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- CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).