Health Plan Customer Service Provided Information or Help - Usually or Always (CAHPS® - Adult)

Percent of adult members reporting their health plan's customer service usually or always provided the information or help needed.

 

CAHPS® 5.1H Adult Medicaid Health Plan Survey Questions:
Screening Question (Q23): In the last 6 months, did you get information or help from your health plan's customer service?
Q24 (Answered if Response to Q23 is Yes): In the last 6 months, how often did your health plan's customer service give you the information or help you needed?

Measure Identifier: CAHPS_CPA.Q31

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.

Tables

Data


  • HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
  • CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).