Standard Reports

The Medicaid Care Management Quality Updates

The Medicaid Care Management (MCM) quality updates is a MCM program outcomes focused series of presentations. These meetings are facilitated by the Office of Quality Assurance and Improvement (QAI), with various guest presenters including Managed Care Organizations or the External Quality Review Organization to review reports and answer questions. Current schedule is available in the Standard Reports section of this website.

Medicaid Care Management Qualitative Studies

The Department of Health and Human Services (DHHS) conducts semi-annual qualitative studies that evaluate Medicaid members's experience with the Care Management Program. While the Department is pleased to conduct and release the study of these qualitative results, it is recommended to be viewed as a single point in evaluating the full membership's experience.

Care Management Quality Strategy

The New Hampshire Medicaid Care Management Quality Strategy is technical document required by the Code of Federal Regulations, CFR438.200, and the Center for Medicare and Medicaid Services programs to ensure the delivery of quality health care by managed care organizations. While the overview of quality activities are addressed, the document is not intended to comprehensively describe all the activities that DHHS undertakes to ensure Medicaid program quality.

New Hampshire Annual Meeting

On September 29, 2021 a group of stakeholders that include Department of Health and Human Services, Managed Care Organizations, New Hampshire Hospitals, and other providers met to discuss how to improve the rate of follow-up appointments after a patient sought treatment for substance use at the emergency department.  The object of the meeting was to (1) reach consensus concerning barriers to follow-up appointments that affect the NH Medicaid rate and (2) brainstorm potential DHHS and MCO support to address barriers that impact the NH