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- NEMT Call Center - Calls Returned by Next Business Day
- Member Appeals Received
- Service Authorizations: Physical, Occupational & Speech Therapy Service Authorization Denials by Waiver & Non-HCBC Waiver Populations
- Provider Communications: Calls Returned by Next Business Day
- Timely Processing of Electronic Provider Claims: Fifteen Days of Receipt
Highlights
Care Management Quality Strategy
The NH Medicaid quality strategy is the foundational managed care tool that articulates managed care priorities, including goals and objectives for quality improvement. Goals and objectives are formulated in the quality strategy to assure operations of the NH Medicaid managed care quality program as well as to articulate quality improvement opportunities in those areas where performance can …....
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Member Enrollment Guide to the Quality of NH Medicaid Plans
Choosing the managed care plan that works best for you and your family is important. One thing to think about before you decide is how well the different plans perform. This brief report shows how Medicaid managed care plans compare using a few of the quality measures collected by the Department of Health and Human Services.
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