Health Plan Customer Service Treated Member with Courtesy and Respect - Member's Health Plan- Usually or Always (CAHPS® - Adult)

Percent of adult members reporting their health plan's customer service usually or always treated the member with courtesy and respect.

 

CAHPS® 5.1H Adult Medicaid Health Plan Survey Questions:
Screening Question (Q23): In the last 6 months, did you get information or help from your health plan's customer service?
Q25 (Answered if Response to Q23 is Yes): In the last 6 months, how often did your health plan's customer service staff treat you with courtesy and respect?

Measure Identifier: CAHPS_CPA.Q32

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  • HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
  • CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Report Details

Generated on May 31 2025 at 20:16
Measures: Health Plan Customer Service Treated Member with Courtesy and Respect - Member's Health Plan- Usually or Always (CAHPS® - Adult)
Max Time Periods: 16
Organizations: All (aggregated)

Citation: NH Department of Health and Human Services. Bureau of Program Quality. Report generated on May 31 2025 at 20:16. [http://medicaidquality.nh.gov]

Disclaimer: While the NH Department of Health and Human Services - Bureau of Program Quality makes every effort to post accurate and reliable information, it does not guarantee or warrant that the information on this website is complete, accurate or up-to-date and assumes no responsibility for the use or application of any posted material.