Health Plan Customer Service Treated Caregiver with Courtesy and Respect - Usually or Always (CAHPS® - Child)
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Percent of caregivers reporting their child's health plan's customer service usually or always treated the caregiver with courtesy and respect.
CAHPS® 5.1H Child Questionnaire (With CCC Measure) Health Plan Survey Questions:
Screening Question (Q44): In the last 6 months, did you get information or help from customer service at your child's health plan?
Q46 (Answered if Response to Q44 is Yes): In the last 6 months, how often did customer service staff at your child's health plan treat you with courtesy and respect?
Measure Identifier: CAHPS_GP.Q51
Trend type:
Line Bar
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Please see Report Details below for more information on selected subgroups, organizations, and aggregation.
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