NEMT Call Center - Speed to Answer within 90 Seconds

The percent of inbound calls received during the measurement period answered by a live voice within 90 seconds of entering the call queue during business hours.

Measure Identifier: NEMTCOMM.05

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Please see Report Details below for more information on selected subgroups, organizations, and aggregation.

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Report Details

Generated on Nov 21 2024 at 08:04
Measures: NEMT Call Center - Speed to Answer within 90 Seconds
Max Time Periods: 24
Organizations: All (aggregated)

Citation: NH Department of Health and Human Services. Bureau of Program Quality. Report generated on Nov 21 2024 at 08:04. [http://medicaidquality.nh.gov]

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