Requests for Assistance Accessing MCO Designated Primary Care Providers by County
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Count and percent of Medicaid member telephone and/or email requests for assistance accessing MCO Designated Primary Care Providers (as defined by the health plan) per 1,000 average member months by New Hampshire county.
Note:
DHHS utilizes this data to track possible network adequacy issues with providers. MCOs report on request types reflecting the need for the MCO to help members select a provider due to new member enrollment, replacing a provider due to the current provider retiring, leaving the practice, or no longer appearing on the MCO provider list, etc. Given this focus on telephone and/or email requests, this measure excludes provider searches performed on the health plan’s website and provider changes related to member preferences.
Measure Identifier: ACCESSREQ.05
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Please see Report Details below for more information on selected subgroups, organizations, and aggregation.