Provider Communications: Speed to Answer within 30 Seconds
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Count and percent of inbound provider calls received during the measurement period and answered by a live voice within 30 seconds by the following health plan vendors: A: Main Health Plan, B: Pharmacy Benefit Manager (PBM), C: Non-Emergent Medical Transportation (NEMT) Manager, D: Behavioral Health Manager, E: Vision Manager
Measure Identifier: PROVCOMM.01
Trend type:
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