Provider Communications: Speed to Answer within 30 Seconds

Count and percent of inbound provider calls received during the measurement period and answered by a live voice within 30 seconds by the following health plan vendors: A: Main Health Plan, B: Pharmacy Benefit Manager (PBM), C: Non-Emergent Medical Transportation (NEMT) Manager, D: Behavioral Health Manager, E: Vision Manager

Measure Identifier: PROVCOMM.01

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Report Details

Generated on Oct 09 2024 at 12:37
Measures: Provider Communications: Speed to Answer within 30 Seconds
Max Time Periods: 24
Organizations: All (aggregated)

Citation: NH Department of Health and Human Services. Bureau of Program Quality. Report generated on Oct 09 2024 at 12:37. [http://medicaidquality.nh.gov]

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