Provider Communications: Reasons for Telephone Inquiries

Count and percent of inbound provider calls received during the measurement period and answered by a live voice by the following reasons for Inquiry: A: Verifying Member Eligibility, B: Billing / Payment, C: Service Authorization, D: Change of Address, Name, Contact info., etc. E: Enrollment / Credentialing, F: Complaints About Health Plan, G: Other

Measure Identifier: PROVCOMM.07

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Report Details

Generated on Apr 26 2024 at 08:27
Measures: Provider Communications: Reasons for Telephone Inquiries
Max Time Periods: 24
Organizations: All (aggregated)

Citation: NH Department of Health and Human Services. Bureau of Program Quality. Report generated on Apr 26 2024 at 08:27. [http://medicaidquality.nh.gov]

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