Member Communications: Speed to Answer Within 30 Seconds

Count and percent of inbound member calls answered by a live voice within 30 seconds, by health plan vendors as follows:

A: Main Health Plan, B: Pharmacy Benefit Management (PBM), C: Non-Emergent Medical Transportation (NEMT) Manager, D: Behavioral Health Manager, E: Vision Manager

Measure Identifier: MEMCOMM.01

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.

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