Member Communications: Speed to Answer Within 30 Seconds
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Count and percent of inbound member calls received during the measurement period and answered by a live voice within 30 seconds, by health plan vendors as follows:
A: Main Health Plan, B: Pharmacy Benefit Management (PBM), C: Non-Emergent Medical Transportation (NEMT) Manager, D: Behavioral Health Manager, E: Vision Manager
Measure Identifier: MEMCOMM.01
Trend type:
Line Bar
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