Member Communications: Speed to Answer Within 30 Seconds
Count and percent of inbound member calls answered by a live voice within 30 seconds, by health plan vendors as follows:
A: Main Health Plan, B: Pharmacy Benefit Management (PBM), C: Non-Emergent Medical Transportation (NEMT) Manager, D: Behavioral Health Manager, E: Vision Manager
Measure Identifier: MEMCOMM.01
Please see Report Details below for more information on selected subgroups, organizations, and aggregation.