Member Communications: Speed to Answer Within 30 Seconds

Count and percent of inbound member calls received during the measurement period and answered by a live voice within 30 seconds, by health plan vendors as follows:

A: Main Health Plan, B: Pharmacy Benefit Management (PBM), C: Non-Emergent Medical Transportation (NEMT) Manager, D: Behavioral Health Manager, E: Vision Manager

Measure Identifier: MEMCOMM.01

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Please see Report Details below for more information on selected subgroups, organizations, and aggregation.

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Report Details

Generated on Dec 30 2024 at 10:10
Measures: Member Communications: Speed to Answer Within 30 Seconds
Max Time Periods: 24
Organizations: All (aggregated)

Citation: NH Department of Health and Human Services. Bureau of Program Quality. Report generated on Dec 30 2024 at 10:10. [http://medicaidquality.nh.gov]

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