Member Communications: Reasons for Telephone Inquiries

Count and percent of inbound member calls received during the measurement period and answered by a live voice, by reason for inquiry as follows:

A: Benefit Question Non-Rx, B: Rx-Question, C: Billing Issue, D: Finding/Changing a PCP, E: Finding a Specialist, F: Complaints About Health Plan, G: Enrollment Status, H: Material Request, I: Information/Demographic Update, J: Giveaways, K: Other, L: NEMT Inquiry

Measure Identifier: MEMCOMM.06

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Report Details

Generated on Oct 09 2024 at 13:10
Measures: Member Communications: Reasons for Telephone Inquiries
Max Time Periods: 24
Organizations: All (aggregated)

Citation: NH Department of Health and Human Services. Bureau of Program Quality. Report generated on Oct 09 2024 at 13:10. [http://medicaidquality.nh.gov]

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