Member Communications: Reasons for Telephone Inquiries
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Count and percent of inbound member calls received during the measurement period and answered by a live voice, by reason for inquiry as follows:
A: Benefit Question Non-Rx, B: Rx-Question, C: Billing Issue, D: Finding/Changing a PCP, E: Finding a Specialist, F: Complaints About Health Plan, G: Enrollment Status, H: Material Request, I: Information/Demographic Update, J: Giveaways, K: Other, L: NEMT Inquiry
Measure Identifier: MEMCOMM.06
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