Member Communications: Reasons for Telephone Inquiries

Count and percent of inbound member calls received during the measurement period and answered by a live voice, by reason for inquiry as follows:

A: Benefit Question Non-Rx, B: Rx-Question, C: Billing Issue, D: Finding/Changing a PCP, E: Finding a Specialist, F: Complaints About Health Plan, G: Enrollment Status, H: Material Request, I: Information/Demographic Update, J: Giveaways, K: Other, L: NEMT Inquiry

Measure Identifier: MEMCOMM.06

Customize
Stack type: Count Rate       Hide confidence intervals       Hide labels       Hide graphs       Hide tables
Print | PDF | Download images

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.

Tables

Data


Report Details

Generated on Dec 21 2024 at 07:44
Measures: Member Communications: Reasons for Telephone Inquiries
Max Time Periods: 24
Organizations: All (aggregated)

Citation: NH Department of Health and Human Services. Bureau of Program Quality. Report generated on Dec 21 2024 at 07:44. [http://medicaidquality.nh.gov]

Disclaimer: While the NH Department of Health and Human Services - Bureau of Program Quality makes every effort to post accurate and reliable information, it does not guarantee or warrant that the information on this website is complete, accurate or up-to-date and assumes no responsibility for the use or application of any posted material.