Member Communications: Calls Abandoned

Count and percent of inbound member calls abandoned while waiting in call queue during the measurement period, by the following health plan vendors:

A: Main Health Plan, B: Pharmacy Benefit Management (PBM), C: Non-Emergent Medical Transportation (NEMT) Manager, D: Behavioral Health Manager, E: Vision Manager

Measure Identifier: MEMCOMM.03

Customize
Trend type: Line Bar       Hide confidence intervals       Hide labels       Hide graphs       Hide tables
Print | PDF | Download images

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.

Tables

Data


Report Details

Generated on Dec 21 2024 at 07:49
Measures: Member Communications: Calls Abandoned
Max Time Periods: 24
Organizations: All (aggregated)

Citation: NH Department of Health and Human Services. Bureau of Program Quality. Report generated on Dec 21 2024 at 07:49. [http://medicaidquality.nh.gov]

Disclaimer: While the NH Department of Health and Human Services - Bureau of Program Quality makes every effort to post accurate and reliable information, it does not guarantee or warrant that the information on this website is complete, accurate or up-to-date and assumes no responsibility for the use or application of any posted material.