Medical Service, Equipment and Supply Service Authorization Timely Determination Rate: New Routine Requests
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Count and percent of Medical Service, Equipment, and Supply Service authorization determinations for new routine requests made within 14 calendar days after receipt of request for requests made during the measurement period.
- Exclude authorization requests that extend beyond the 14-day period due to the following:
- The member requests an extension, or
- The MCO justifies a need for additional information and the extension is in the member's interest.
- Exclude requests for Non-Emergency Medical Transportation (NEMT) from this measure.
- Exclude those billed at Pharmacy Point of Service (POS).
Measure Identifier: SERVICEAUTH.03
Trend type:
Line Bar
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