Dental Member Communications: Reasons for Telephone Inquiries

Count and percent of inbound dental member telephone calls received during the measurement period connected to a live person by reason for Inquiry.

Reasons include A: Benefit Question, B: Billing Issue, C: Finding/Changing a Dentist, D: Finding a Specialist (e.g., Oral Surgeon), E: Complaints About Dental Organization, F: Enrollment Status, G: Material/Publication Request, H: Information/Demographic Update, I: Incentives, J: NEMT Inquiry, K: Other

Measure Identifier: DENTAL_MEMCOMM.03

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Report Details

Generated on Apr 29 2024 at 15:27
Measures: Dental Member Communications: Reasons for Telephone Inquiries
Max Time Periods: 24
Organizations: All (aggregated)

Citation: NH Department of Health and Human Services. Bureau of Program Quality. Report generated on Apr 29 2024 at 15:27. [http://medicaidquality.nh.gov]

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