Dental Member Communications: Reasons for Telephone Inquiries

Count and percent of inbound dental member telephone calls received during the measurement period connected to a live person by reason for Inquiry.

Reasons include A: Benefit Question, B: Billing Issue, C: Finding/Changing a Dentist, D: Finding a Specialist (e.g., Oral Surgeon), E: Complaints About Dental Organization, F: Enrollment Status, G: Material/Publication Request, H: Information/Demographic Update, I: Incentives, J: NEMT Inquiry, K: Other

Measure Identifier: DENTAL_MEMCOMM.03

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.