Provider Communications: Speed to Answer within 30 Seconds

Count and percent of inbound provider calls answered by a live voice within 30 seconds by the following health plan vendors: A: Main Health Plan, B: Pharmacy Benefit Manager (PBM), C: Non-Emergent Medical Transportation (NEMT) Manager, D: Behavioral Health Manager, E: Vision Manager

Measure Identifier: PROVCOMM.01

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.