Provider Communications: Reasons for Telephone Inquiries

Count and percent of inbound provider telephone inquiries during the measurement period connected to a live person by the following reasons for Inquiry: A: Verifying Member Eligibility, B: Billing / Payment, C: Service Authorization, D: Change of Address, Name, Contact info., etc. E: Enrollment / Credentialing, F: Complaints About Health Plan, G: Other

Measure Identifier: PROVCOMM.07

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.