Member Communications: Reasons for Telephone Inquiries

Count and percent of inbound member telephone inquiries during the measurement period connected to a live person by reason for inquiry as follows:


A: Benefit Question Non-Rx, B: Rx-Question, C: Billing Issue, D: Finding/Changing a PCP, E: Finding a Specialist, F: Complaints About Health Plan, G: Enrollment Status, H: Material Request, I: Information/Demographic Update, J: Giveaways, K: Other, L: NEMT Inquiry

Measure Identifier: MEMCOMM.06

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.