Member Communications: Calls Abandoned

Count and percent of inbound member calls abandoned while waiting in call queue, by the following health plan vendors:

A: Main Health Plan, B: Pharmacy Benefit Management (PBM), C: Non-Emergent Medical Transportation (NEMT) Manager, D: Behavioral Health Manager, E: Vision Manager

Measure Identifier: MEMCOMM.03

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.