Child CAHPS®: Customer Service Treated Caregiver with Courtesy and Respect: Usually or Always

Percent of caregivers reporting their child's health plan's customer service usually or always treated the caregiver with courtesy and respect.


CAHPS® Child Questionnaire (With CCC Measure) Health Plan Survey Questions:

Screening Question (Q49): In the last 6 months, did you get information or help from customer service at your child's health plan?

Q51 (Answered if Response to Q49 is Yes): In the last 6 months, how often did customer service staff at your child's health plan treat you with courtesy and respect?

Measure Identifier: CAHPS_GP.Q51

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.