Child CAHPS®: Customer Service Provided Information or Help: Usually or Always

Percent of caregivers reporting their child's health plan's customer service usually or always provided the information or help needed.

 

CAHPS® Child Questionnaire (With CCC Measure) Health Plan Survey Questions:

Screening Question (Q49): In the last 6 months, did you get information or help from customer service at your child's health plan?

Q50 (Answered if Response to Q49 is Yes): In the last 6 months, how often did customer service at your child's health plan give you the information or help you needed?

Measure Identifier: CAHPS_GP.Q50

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.

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