Adult CAHPS®: Written Materials or Internet Provide Information Needed about How Health Plan Works: Usually or Always

Percent of adult members reporting the written materials or the Internet usually or always provided the information the member needed about how their health plan works.

CAHPS® Adult Medicaid Health Plan Survey Questions:

Screening Question (Q28): In the last 6 months, did you look for any information in written materials or on the Internet about how your health plan works?

Q29 (Answered if Response to Q28 is Yes): In the last 6 months, how often did the written materials or the Internet provide the information you needed about how your health plan works?

Measure Identifier: CAHPS_CPA.Q29

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.

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