Adult CAHPS®: Customer Service Treated Member with Courtesy and Respect: Usually or Always

Percent of adult members reporting their health plan's customer service usually or always treated the member with courtesy and respect.


CAHPS® Adult Medicaid Health Plan Survey Questions:
Screening Question (Q23): In the last 6 months, did you get information or help from your health plan's customer service?
Q25 (Answered if Response to Q23 is Yes): In the last 6 months, how often did your health plan's customer service staff treat you with courtesy and respect?

Measure Identifier: CAHPS_CPA.Q32

Please see Report Details below for more information on selected subgroups, organizations, and aggregation.