Adult CAHPS®: Customer Service Provided Information or Help: Usually or Always
Percent of adult members reporting their health plan's customer service usually or always provided the information or help needed.
CAHPS® Adult Medicaid Health Plan Survey Questions:
Screening Question (Q23): In the last 6 months, did you get information or help from your health plan's customer service?
Q24 (Answered if Response to Q23 is Yes): In the last 6 months, how often did your health plan's customer service give you the information or help you needed?
Measure Identifier: CAHPS_CPA.Q31
Please see Report Details below for more information on selected subgroups, organizations, and aggregation.