{"#title":"Provider Communications: Calls Returned by Next Business Day","#attached":{"library":["mqis\/reports"],"drupalSettings":{"mqis":{"measures":{"117695":{"xcomps":[],"ycomps":[],"complegend":[],"compdata":{"Contract Requirement":[{"name":"Contract Requirement","data_source":"Contract","data_source_order":"1","notes":"","year":"2025","year_type":"SFY","measure_name":"Provider Communications: Calls Returned by Next Business Day"},{"name":"Contract Requirement","data_source":"Contract","data_source_order":"1","notes":"","year":"2022","year_type":"SFY","measure_name":"Provider Communications: Calls Returned by Next Business Day"},{"name":"Contract Requirement","data_source":"Contract","data_source_order":"1","notes":"","year":"2022","year_type":"SFY","measure_name":"Provider Communications: Calls Returned by Next Business Day"},{"name":"Contract Requirement","data_source":"Contract","data_source_order":"1","notes":"","year":"2022","year_type":"SFY","measure_name":"Provider Communications: Calls Returned by Next Business Day"},{"name":"Contract Requirement","data_source":"Contract","data_source_order":"1","notes":"","year":"2022","year_type":"SFY","measure_name":"Provider Communications: Calls Returned by Next Business Day"},{"name":"Contract Requirement","data_source":"Contract","data_source_order":"1","notes":"","year":"2021","year_type":"SFY","measure_name":"Provider Communications: Calls Returned by Next Business Day"}]},"ymax":0,"comp_table":"<table class=\"table table-striped td-borders responsive-enabled\" data-striping=\"1\">\n      <caption>Provider Communications: Calls Returned by Next Business Day - Comparators <span class=\"normal\">(<a href=\"\/mqis\/reports\/csv\/comp117695\/1747628538\">Export<\/a>)<\/span><\/caption>\n  \n  \n      <thead>\n      <tr>\n                  <th class=\"hidden-column is-active\" aria-sort=\"ascending\"><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=desc&amp;order=Original%20Order\" title=\"sort by Original Order\" rel=\"nofollow\">Original Order<span class=\"tablesort tablesort--desc\">\n  <span class=\"visually-hidden\">\n    Sort descending\n      <\/span>\n<\/span>\n<\/a><\/th>\n                  <th class=\"hidden-column\"><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=asc&amp;order=Measure%20ID\" title=\"sort by Measure ID\" rel=\"nofollow\">Measure ID<\/a><\/th>\n                  <th><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=asc&amp;order=Measure%20Name\" title=\"sort by Measure Name\" rel=\"nofollow\">Measure Name<\/a><\/th>\n                  <th><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=asc&amp;order=Comparator%20Name\" title=\"sort by Comparator Name\" rel=\"nofollow\">Comparator Name<\/a><\/th>\n                  <th><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=asc&amp;order=Comparator%20Type\" title=\"sort by Comparator Type\" rel=\"nofollow\">Comparator Type<\/a><\/th>\n                  <th class=\"hidden-column\"><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=asc&amp;order=Year\" title=\"sort by Year\" rel=\"nofollow\">Year<\/a><\/th>\n                  <th><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=asc&amp;order=Value\" title=\"sort by Value\" rel=\"nofollow\">Value<\/a><\/th>\n              <\/tr>\n    <\/thead>\n  \n      <tbody>\n              <tr>\n                      <td field=\"original_order\" class=\"hidden-column\">0<\/td>\n                      <td field=\"measure_identifier\" class=\"hidden-column\">PROVCOMM.08<\/td>\n                      <td field=\"measure_name\" class=\"alignleft\">Provider Communications: Calls Returned by Next Business Day<\/td>\n                      <td field=\"name\" class=\"alignleft\">Contract Requirement SFY 2025<\/td>\n                      <td field=\"type\">Contract Requirement<\/td>\n                      <td field=\"comparator_year\" class=\"hidden-column\">2025<\/td>\n                      <td field=\"rate_comparator_value\">90.0<\/td>\n                  <\/tr>\n              <tr>\n                      <td field=\"original_order\" class=\"hidden-column\">1<\/td>\n                      <td field=\"measure_identifier\" class=\"hidden-column\">PROVCOMM.08<\/td>\n                      <td field=\"measure_name\" class=\"alignleft\">Provider Communications: Calls Returned by Next Business Day<\/td>\n                      <td field=\"name\" class=\"alignleft\">Contract Requirement SFY 2022<\/td>\n                      <td field=\"type\">Contract Requirement<\/td>\n                      <td field=\"comparator_year\" class=\"hidden-column\">2022<\/td>\n                      <td field=\"rate_comparator_value\">90.0<\/td>\n                  <\/tr>\n              <tr>\n                      <td field=\"original_order\" class=\"hidden-column\">2<\/td>\n                      <td field=\"measure_identifier\" class=\"hidden-column\">PROVCOMM.08<\/td>\n                      <td field=\"measure_name\" class=\"alignleft\">Provider Communications: Calls Returned by Next Business Day<\/td>\n                      <td field=\"name\" class=\"alignleft\">Contract Requirement SFY 2021<\/td>\n                      <td field=\"type\">Contract Requirement<\/td>\n                      <td field=\"comparator_year\" class=\"hidden-column\">2021<\/td>\n                      <td field=\"rate_comparator_value\">90.0<\/td>\n                  <\/tr>\n          <\/tbody>\n    <\/table>\n","xseries":{"2023-04":"Apr 2023","2023-05":"May 2023","2023-06":"Jun 2023","2023-07":"Jul 2023","2023-08":"Aug 2023","2023-09":"Sep 2023","2023-10":"Oct 2023","2023-11":"Nov 2023","2023-12":"Dec 2023","2024-01":"Jan 2024","2024-02":"Feb 2024","2024-03":"Mar 2024","2024-04":"Apr 2024","2024-05":"May 2024","2024-06":"Jun 2024","2024-07":"Jul 2024","2024-08":"Aug 2024","2024-09":"Sep 2024","2024-10":"Oct 2024","2024-11":"Nov 2024","2024-12":"Dec 2024","2025-01":"Jan 2025","2025-02":"Feb 2025","2025-03":"Mar 2025"},"yseries":{"Provider Communications: Calls Returned by Next Business Day":{"2023-04":"\u2021","2023-05":"\u2021","2023-06":"\u2021","2023-07":"\u2021","2023-08":"\u2021","2023-09":"\u2021","2023-10":"\u2021","2023-11":"\u2021","2023-12":"\u2021","2024-01":"\u2021","2024-02":"\u2021","2024-03":"\u2021","2024-04":"\u2021","2024-05":"100.0","2024-06":"100.0","2024-07":"100.0","2024-08":"\u2021","2024-09":"100.0","2024-10":"100.0","2024-11":"\u2021","2024-12":"\u2021","2025-01":"\u2021","2025-02":"\u2021","2025-03":"\u2021"}},"trendlegend":{"Provider Communications: Calls Returned by Next Business Day":"Total (All Subgroups)"},"numerators":{"Provider Communications: Calls Returned by Next Business Day":[17,16,16,29,18,14,21,10,15,16,7,8,13,119,141,97,39,113,155,24,31,22,13,12]},"denominators":{"Provider Communications: Calls Returned by Next Business Day":[17,16,16,29,18,14,21,10,15,16,7,8,13,119,141,97,39,113,155,24,31,22,13,12]},"timeperiods":{"t_2023-04-01_2023-04-30":{"start":"1680321600","end":"1682827200"},"t_2023-05-01_2023-05-31":{"start":"1682913600","end":"1685505600"},"t_2023-06-01_2023-06-30":{"start":"1685592000","end":"1688097600"},"t_2023-07-01_2023-07-31":{"start":"1688184000","end":"1690776000"},"t_2023-08-01_2023-08-31":{"start":"1690862400","end":"1693454400"},"t_2023-09-01_2023-09-30":{"start":"1693540800","end":"1696046400"},"t_2023-10-01_2023-10-31":{"start":"1696132800","end":"1698724800"},"t_2023-11-01_2023-11-30":{"start":"1698811200","end":"1701320400"},"t_2023-12-01_2023-12-31":{"start":"1701406800","end":"1703998800"},"t_2024-01-01_2024-01-31":{"start":"1704085200","end":"1706677200"},"t_2024-02-01_2024-02-29":{"start":"1706763600","end":"1709182800"},"t_2024-03-01_2024-03-31":{"start":"1709269200","end":"1711857600"},"t_2024-04-01_2024-04-30":{"start":"1711944000","end":"1714449600"},"t_2024-05-01_2024-05-31":{"start":"1714536000","end":"1717128000"},"t_2024-06-01_2024-06-30":{"start":"1717214400","end":"1719720000"},"t_2024-07-01_2024-07-31":{"start":"1719806400","end":"1722398400"},"t_2024-08-01_2024-08-31":{"start":"1722484800","end":"1725076800"},"t_2024-09-01_2024-09-30":{"start":"1725163200","end":"1727668800"},"t_2024-10-01_2024-10-31":{"start":"1727755200","end":"1730347200"},"t_2024-11-01_2024-11-30":{"start":"1730433600","end":"1732942800"},"t_2024-12-01_2024-12-31":{"start":"1733029200","end":"1735621200"},"t_2025-01-01_2025-01-31":{"start":"1735707600","end":"1738299600"},"t_2025-02-01_2025-02-28":{"start":"1738386000","end":"1740718800"},"t_2025-03-01_2025-03-31":{"start":"1740805200","end":"1743393600"}},"data_elements":[{"data_element_id":"254126","identifier":"PROVCOMM.08_NUM","measure_id":"117695","type":"1","tech_definition":"<p>Count of provider voicemail or answering service messages from the denominator where the MCO responded to the provider by the next business day.<\/p>","class":"1","uploader_user_id":"52","last_modified":"1688091314","spec_id":"770","data_element_class_name":"Numerator"},{"data_element_id":"254127","identifier":"PROVCOMM.08_DEN","measure_id":"117695","type":"1","tech_definition":"<ul>\r\n\t<li>Total count of provider voicemail or answering service messages received by the after-hours call center or call center voice mail that require a returned call during the measurement period<\/li>\r\n\t<li>Include all calls received by the MCO's Main Health Plan after-hours call center and subcontractor's provider-facing after-hours call centers<\/li>\r\n\t<li>Exclude all calls where the provider leaves a voice mail during business hours<\/li>\r\n\t<li>if there are no provider voicemail or answering service messages received during the measurement period, submit zero as the denominator<\/li>\r\n<\/ul>","class":"2","uploader_user_id":"52","last_modified":"1671043231","spec_id":"770","data_element_class_name":"Denominator"},{"data_element_id":"254128","identifier":"PROVCOMM.08_RATE","measure_id":"117695","type":"1","tech_definition":"<p><a href=\"https:\/\/medicaidquality.nh.gov\/mqis\/measure-details\/45304\/rate-wizard\">Numerator\/Denominator*100<\/a><\/p>","class":"3","uploader_user_id":"57","last_modified":"1554838092","spec_id":"770","data_element_class_name":"Rate"}],"data_table":"<table class=\"table table-striped td-borders responsive-enabled\" data-striping=\"1\">\n      <caption>Provider Communications: Calls Returned by Next Business Day <span class=\"normal\">(<a href=\"\/mqis\/reports\/csv\/data117695\/1747628538\">Export<\/a>)<\/span><\/caption>\n  \n  \n      <thead>\n      <tr>\n                  <th class=\"date-range-column\">Time Period<\/th>\n                  <th>Measure Name<\/th>\n                  <th>Measure Numerator<\/th>\n                  <th>Measure Denominator<\/th>\n                  <th>Measure Rate<\/th>\n                  <th>Confidence Interval<\/th>\n              <\/tr>\n    <\/thead>\n  \n      <tbody>\n              <tr>\n                      <td>2023-04-01 - 2023-04-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">17<\/td>\n                      <td class=\"alignright\">17<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-05-01 - 2023-05-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">16<\/td>\n                      <td class=\"alignright\">16<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-06-01 - 2023-06-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">16<\/td>\n                      <td class=\"alignright\">16<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-07-01 - 2023-07-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">29<\/td>\n                      <td class=\"alignright\">29<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-08-01 - 2023-08-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">18<\/td>\n                      <td class=\"alignright\">18<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-09-01 - 2023-09-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">14<\/td>\n                      <td class=\"alignright\">14<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-10-01 - 2023-10-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">21<\/td>\n                      <td class=\"alignright\">21<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-11-01 - 2023-11-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">10<\/td>\n                      <td class=\"alignright\">10<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-12-01 - 2023-12-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">15<\/td>\n                      <td class=\"alignright\">15<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-01-01 - 2024-01-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">16<\/td>\n                      <td class=\"alignright\">16<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-02-01 - 2024-02-29<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">7<\/td>\n                      <td class=\"alignright\">7<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-03-01 - 2024-03-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">8<\/td>\n                      <td class=\"alignright\">8<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-04-01 - 2024-04-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">13<\/td>\n                      <td class=\"alignright\">13<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-05-01 - 2024-05-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">119<\/td>\n                      <td class=\"alignright\">119<\/td>\n                      <td class=\"alignright\">100.0%<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-06-01 - 2024-06-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">141<\/td>\n                      <td class=\"alignright\">141<\/td>\n                      <td class=\"alignright\">100.0%<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-07-01 - 2024-07-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">97<\/td>\n                      <td class=\"alignright\">97<\/td>\n                      <td class=\"alignright\">100.0%<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-08-01 - 2024-08-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">39<\/td>\n                      <td class=\"alignright\">39<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-09-01 - 2024-09-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">113<\/td>\n                      <td class=\"alignright\">113<\/td>\n                      <td class=\"alignright\">100.0%<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-10-01 - 2024-10-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">155<\/td>\n                      <td class=\"alignright\">155<\/td>\n                      <td class=\"alignright\">100.0%<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-11-01 - 2024-11-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">24<\/td>\n                      <td class=\"alignright\">24<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-12-01 - 2024-12-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">31<\/td>\n                      <td class=\"alignright\">31<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2025-01-01 - 2025-01-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">22<\/td>\n                      <td class=\"alignright\">22<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2025-02-01 - 2025-02-28<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">13<\/td>\n                      <td class=\"alignright\">13<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2025-03-01 - 2025-03-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">12<\/td>\n                      <td class=\"alignright\">12<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n          <\/tbody>\n    <\/table>\n","suppressed":true,"orgs":{"MCM: AmeriHealth Caritas NH":12,"MCM: NH Healthy Families":1,"MCM: Well Sense":3,"MCM: Meridian":2},"qualifiers":{"Apr 2023":[],"Apr 2024":[],"Aug 2023":[],"Aug 2024":[],"Dec 2023":[],"Dec 2024":[],"Feb 2024":[],"Feb 2025":[],"Jan 2024":[],"Jan 2025":[],"Jul 2023":[],"Jul 2024":[],"Jun 2023":[],"Jun 2024":[],"Mar 2024":[],"Mar 2025":[],"May 2023":[],"May 2024":[],"Nov 2023":[],"Nov 2024":[],"Oct 2023":[],"Oct 2024":[],"Sep 2023":[],"Sep 2024":[],"":["The aggregated values do not include data for all organizations. Customize this report by organization for details."]},"verifieds":{"2023-04":{"12":false,"3":false,"1":false},"2023-05":{"3":false,"12":false,"1":false},"2023-06":{"1":false,"3":false,"12":false},"2023-07":{"12":false,"3":false,"1":false},"2023-08":{"12":false,"3":false,"1":false},"2023-09":{"12":false,"3":false,"1":false},"2023-10":{"3":false,"12":false,"1":false},"2023-11":{"12":false,"3":false,"1":false},"2023-12":{"3":false,"12":false,"1":false},"2024-01":{"12":false,"3":false,"1":false},"2024-02":{"12":false,"1":false,"3":false},"2024-03":{"12":false,"3":false,"1":false},"2024-04":{"12":false,"3":false,"1":false},"2024-05":{"12":false,"3":true,"1":false},"2024-06":{"12":false,"3":true,"1":false},"2024-07":{"12":false,"3":false,"1":false},"2024-08":{"12":false,"3":false,"1":false},"2024-09":{"12":false,"3":true,"1":false},"2024-10":{"12":false,"3":true,"1":false},"2024-11":{"12":false,"3":false,"1":false},"2024-12":{"12":false,"3":false,"1":false},"2025-01":{"12":false,"3":false,"1":false},"2025-02":{"12":false,"1":false,"3":false},"2025-03":{"12":false,"3":false,"1":false}},"measure":{"measure_id":"117695","identifier":"PROVCOMM.08","name":"Provider Communications: Calls Returned by Next Business Day","description":"<p>Count and percent of provider voicemail or answering service messages received after business hours and responded to by the next business day.<\/p>","tech_definition":"<p>Numerator, denominator and rate are calculated per data element specifications<\/p>\r\n\r\n<p><strong>Additional Information:&nbsp;<\/strong>&nbsp;<\/p>\r\n\r\n<ul>\r\n\t<li>Nurse Line calls are not to be included since they are answered by a person.<\/li>\r\n<\/ul>","relevance":"","tech_definition_owner_id":"13","steward_id":"5","data_source":"6","rate_source":"1","rate_formula":"c:1|\/|c:2|*|100","parent_measure_id":"0","uploader_user_id":"52","submission_frequency":"2","reporting_period_min":"1567310400","reporting_period_max":"4102376400","last_modified":"1730481823","spec_id":"770","rate_precision":"1","rate_type":"1","steward_measure_id":"PROVCOMM.08","requirement_source":"Exhibit O","optional_exclusions":"<p>None<\/p>","comments":"","subpopulation":"0","summary_of_changes":"<ul>\r\n\t<li>Eligible Population updated for clarity<\/li>\r\n<\/ul>","eligible_population":"<p>All incoming calls to the health plan's provider call centers managed by the MCO.<\/p>","period_length":"7","submission_due_date_lag":"1","lag_unit":"Months","use_case":"1","short_name":"","retired":null,"period_length_multiplier":"1","submission_frequency_multiplier":"1","acknowledgements":"","retired_reason":"","replaced_by":"","definitions":"","summarize":"0","rate_weighted":"0","frequency_name":"Months","period_length_name":"Months","data_source_name":"Administrative","rate_type_name":"Percent","yaxis_label":"","machine_name":"provider-communications-calls-returned-by-next-business-day","show_mean":"0","attr_links":"<a href=\"\/measures-topic-list#provider-services\">Provider Services<\/a>","period_info":{"name":"Month","format":"Y-m","label_format":"M Y","diff_name":"month","diff_format":"m","diff_mult":"1","maxperiods":24}},"aggregated":true,"init":false,"org_abbrevs":{"14":"FFS (CTS)","8":"MPAP","10":"FFS-PAP","1":"NHHF","3":"WS","12":"ACNH","16":"NEDD","4":"MFFS","11":"DHHS","13":"FFS (OC)","2":"Meri"},"ci":{"Provider Communications: Calls Returned by Next Business Day":[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null]},"statuses":{"Provider Communications: Calls Returned by Next Business Day":{"2023-04":{"6":"Published"},"2023-05":{"6":"Published"},"2023-06":{"6":"Published"},"2023-07":{"6":"Published"},"2023-08":{"6":"Published"},"2023-09":{"6":"Published"},"2023-10":{"6":"Published"},"2023-11":{"6":"Published"},"2023-12":{"6":"Published"},"2024-01":{"6":"Published"},"2024-02":{"6":"Published"},"2024-03":{"6":"Published"},"2024-04":{"6":"Published"},"2024-05":{"6":"Published"},"2024-06":{"6":"Published"},"2024-07":{"6":"Published"},"2024-08":{"6":"Published"},"2024-09":{"6":"Published"},"2024-10":{"6":"Published"},"2024-11":{"6":"Published"},"2024-12":{"6":"Published"},"2025-01":{"6":"Published"},"2025-02":{"6":"Published"},"2025-03":{"6":"Published"}}},"comptypes":[],"comppref":[],"compsources":[],"compsuppress":[],"compmeasures":{"2025":[{"id":"117695","identifier":"PROVCOMM.08","name":"Provider Communications: Calls Returned by Next Business Day"},null,null],"2022":[null,{"id":"116214","identifier":"PROVCOMM.08","name":"Provider Communications: Calls Returned by Next Business Day"},null],"2021":[null,null,{"id":"100537","identifier":"PROVCOMM.08","name":"Provider Communications: Calls Returned by Next Business Day"}]},"complines":[{"name":"Contract Requirement SFY 2025","value":"90.0","type":"2","preference":">=","suppress":"0"}]}},"template_options":{"template":"allinfo","trend_graph":true,"trend_type":"line","confidence":true,"comparator_graph":true,"data_tables":true,"submitted_data":true,"comparator_data":true,"data_source":true,"relevance":true,"topics":true,"description":true,"definitions":true,"tech_def":true,"data_elements":true,"eligible":true,"summary":true,"comparator_details":true},"filename":"Provider_Communications__Calls_Returned_by_Next_Business_Day","fixed_denom":2,"comp_goal":3,"generated":"May 19 2025 at 00:22","suppression_note":"Data has been suppressed due to small sample size."}}},"#theme":"mqis_measure_report_enhanced_template","#measures":{"117695":{"xcomps":[],"ycomps":[],"complegend":[],"compdata":{"Contract Requirement":[{"name":"Contract Requirement","data_source":"Contract","data_source_order":"1","notes":"","year":"2025","year_type":"SFY","measure_name":"Provider Communications: Calls Returned by Next Business Day"},{"name":"Contract Requirement","data_source":"Contract","data_source_order":"1","notes":"","year":"2022","year_type":"SFY","measure_name":"Provider Communications: Calls Returned by Next Business Day"},{"name":"Contract Requirement","data_source":"Contract","data_source_order":"1","notes":"","year":"2022","year_type":"SFY","measure_name":"Provider Communications: Calls Returned by Next Business Day"},{"name":"Contract Requirement","data_source":"Contract","data_source_order":"1","notes":"","year":"2022","year_type":"SFY","measure_name":"Provider Communications: Calls Returned by Next Business Day"},{"name":"Contract Requirement","data_source":"Contract","data_source_order":"1","notes":"","year":"2022","year_type":"SFY","measure_name":"Provider Communications: Calls Returned by Next Business Day"},{"name":"Contract Requirement","data_source":"Contract","data_source_order":"1","notes":"","year":"2021","year_type":"SFY","measure_name":"Provider Communications: Calls Returned by Next Business Day"}]},"ymax":0,"comp_table":"<table class=\"table table-striped td-borders responsive-enabled\" data-striping=\"1\">\n      <caption>Provider Communications: Calls Returned by Next Business Day - Comparators <span class=\"normal\">(<a href=\"\/mqis\/reports\/csv\/comp117695\/1747628538\">Export<\/a>)<\/span><\/caption>\n  \n  \n      <thead>\n      <tr>\n                  <th class=\"hidden-column is-active\" aria-sort=\"ascending\"><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=desc&amp;order=Original%20Order\" title=\"sort by Original Order\" rel=\"nofollow\">Original Order<span class=\"tablesort tablesort--desc\">\n  <span class=\"visually-hidden\">\n    Sort descending\n      <\/span>\n<\/span>\n<\/a><\/th>\n                  <th class=\"hidden-column\"><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=asc&amp;order=Measure%20ID\" title=\"sort by Measure ID\" rel=\"nofollow\">Measure ID<\/a><\/th>\n                  <th><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=asc&amp;order=Measure%20Name\" title=\"sort by Measure Name\" rel=\"nofollow\">Measure Name<\/a><\/th>\n                  <th><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=asc&amp;order=Comparator%20Name\" title=\"sort by Comparator Name\" rel=\"nofollow\">Comparator Name<\/a><\/th>\n                  <th><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=asc&amp;order=Comparator%20Type\" title=\"sort by Comparator Type\" rel=\"nofollow\">Comparator Type<\/a><\/th>\n                  <th class=\"hidden-column\"><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=asc&amp;order=Year\" title=\"sort by Year\" rel=\"nofollow\">Year<\/a><\/th>\n                  <th><a href=\"\/mqis\/reports\/measure\/117695\/ajax?sort=asc&amp;order=Value\" title=\"sort by Value\" rel=\"nofollow\">Value<\/a><\/th>\n              <\/tr>\n    <\/thead>\n  \n      <tbody>\n              <tr>\n                      <td field=\"original_order\" class=\"hidden-column\">0<\/td>\n                      <td field=\"measure_identifier\" class=\"hidden-column\">PROVCOMM.08<\/td>\n                      <td field=\"measure_name\" class=\"alignleft\">Provider Communications: Calls Returned by Next Business Day<\/td>\n                      <td field=\"name\" class=\"alignleft\">Contract Requirement SFY 2025<\/td>\n                      <td field=\"type\">Contract Requirement<\/td>\n                      <td field=\"comparator_year\" class=\"hidden-column\">2025<\/td>\n                      <td field=\"rate_comparator_value\">90.0<\/td>\n                  <\/tr>\n              <tr>\n                      <td field=\"original_order\" class=\"hidden-column\">1<\/td>\n                      <td field=\"measure_identifier\" class=\"hidden-column\">PROVCOMM.08<\/td>\n                      <td field=\"measure_name\" class=\"alignleft\">Provider Communications: Calls Returned by Next Business Day<\/td>\n                      <td field=\"name\" class=\"alignleft\">Contract Requirement SFY 2022<\/td>\n                      <td field=\"type\">Contract Requirement<\/td>\n                      <td field=\"comparator_year\" class=\"hidden-column\">2022<\/td>\n                      <td field=\"rate_comparator_value\">90.0<\/td>\n                  <\/tr>\n              <tr>\n                      <td field=\"original_order\" class=\"hidden-column\">2<\/td>\n                      <td field=\"measure_identifier\" class=\"hidden-column\">PROVCOMM.08<\/td>\n                      <td field=\"measure_name\" class=\"alignleft\">Provider Communications: Calls Returned by Next Business Day<\/td>\n                      <td field=\"name\" class=\"alignleft\">Contract Requirement SFY 2021<\/td>\n                      <td field=\"type\">Contract Requirement<\/td>\n                      <td field=\"comparator_year\" class=\"hidden-column\">2021<\/td>\n                      <td field=\"rate_comparator_value\">90.0<\/td>\n                  <\/tr>\n          <\/tbody>\n    <\/table>\n","xseries":{"2023-04":"Apr 2023","2023-05":"May 2023","2023-06":"Jun 2023","2023-07":"Jul 2023","2023-08":"Aug 2023","2023-09":"Sep 2023","2023-10":"Oct 2023","2023-11":"Nov 2023","2023-12":"Dec 2023","2024-01":"Jan 2024","2024-02":"Feb 2024","2024-03":"Mar 2024","2024-04":"Apr 2024","2024-05":"May 2024","2024-06":"Jun 2024","2024-07":"Jul 2024","2024-08":"Aug 2024","2024-09":"Sep 2024","2024-10":"Oct 2024","2024-11":"Nov 2024","2024-12":"Dec 2024","2025-01":"Jan 2025","2025-02":"Feb 2025","2025-03":"Mar 2025"},"yseries":{"Provider Communications: Calls Returned by Next Business Day":{"2023-04":"\u2021","2023-05":"\u2021","2023-06":"\u2021","2023-07":"\u2021","2023-08":"\u2021","2023-09":"\u2021","2023-10":"\u2021","2023-11":"\u2021","2023-12":"\u2021","2024-01":"\u2021","2024-02":"\u2021","2024-03":"\u2021","2024-04":"\u2021","2024-05":"100.0","2024-06":"100.0","2024-07":"100.0","2024-08":"\u2021","2024-09":"100.0","2024-10":"100.0","2024-11":"\u2021","2024-12":"\u2021","2025-01":"\u2021","2025-02":"\u2021","2025-03":"\u2021"}},"trendlegend":{"Provider Communications: Calls Returned by Next Business Day":"Total (All Subgroups)"},"numerators":{"Provider Communications: Calls Returned by Next Business Day":[17,16,16,29,18,14,21,10,15,16,7,8,13,119,141,97,39,113,155,24,31,22,13,12]},"denominators":{"Provider Communications: Calls Returned by Next Business Day":[17,16,16,29,18,14,21,10,15,16,7,8,13,119,141,97,39,113,155,24,31,22,13,12]},"timeperiods":{"t_2023-04-01_2023-04-30":{"start":"1680321600","end":"1682827200"},"t_2023-05-01_2023-05-31":{"start":"1682913600","end":"1685505600"},"t_2023-06-01_2023-06-30":{"start":"1685592000","end":"1688097600"},"t_2023-07-01_2023-07-31":{"start":"1688184000","end":"1690776000"},"t_2023-08-01_2023-08-31":{"start":"1690862400","end":"1693454400"},"t_2023-09-01_2023-09-30":{"start":"1693540800","end":"1696046400"},"t_2023-10-01_2023-10-31":{"start":"1696132800","end":"1698724800"},"t_2023-11-01_2023-11-30":{"start":"1698811200","end":"1701320400"},"t_2023-12-01_2023-12-31":{"start":"1701406800","end":"1703998800"},"t_2024-01-01_2024-01-31":{"start":"1704085200","end":"1706677200"},"t_2024-02-01_2024-02-29":{"start":"1706763600","end":"1709182800"},"t_2024-03-01_2024-03-31":{"start":"1709269200","end":"1711857600"},"t_2024-04-01_2024-04-30":{"start":"1711944000","end":"1714449600"},"t_2024-05-01_2024-05-31":{"start":"1714536000","end":"1717128000"},"t_2024-06-01_2024-06-30":{"start":"1717214400","end":"1719720000"},"t_2024-07-01_2024-07-31":{"start":"1719806400","end":"1722398400"},"t_2024-08-01_2024-08-31":{"start":"1722484800","end":"1725076800"},"t_2024-09-01_2024-09-30":{"start":"1725163200","end":"1727668800"},"t_2024-10-01_2024-10-31":{"start":"1727755200","end":"1730347200"},"t_2024-11-01_2024-11-30":{"start":"1730433600","end":"1732942800"},"t_2024-12-01_2024-12-31":{"start":"1733029200","end":"1735621200"},"t_2025-01-01_2025-01-31":{"start":"1735707600","end":"1738299600"},"t_2025-02-01_2025-02-28":{"start":"1738386000","end":"1740718800"},"t_2025-03-01_2025-03-31":{"start":"1740805200","end":"1743393600"}},"data_elements":[{"data_element_id":"254126","identifier":"PROVCOMM.08_NUM","measure_id":"117695","type":"1","tech_definition":"<p>Count of provider voicemail or answering service messages from the denominator where the MCO responded to the provider by the next business day.<\/p>","class":"1","uploader_user_id":"52","last_modified":"1688091314","spec_id":"770","data_element_class_name":"Numerator"},{"data_element_id":"254127","identifier":"PROVCOMM.08_DEN","measure_id":"117695","type":"1","tech_definition":"<ul>\r\n\t<li>Total count of provider voicemail or answering service messages received by the after-hours call center or call center voice mail that require a returned call during the measurement period<\/li>\r\n\t<li>Include all calls received by the MCO's Main Health Plan after-hours call center and subcontractor's provider-facing after-hours call centers<\/li>\r\n\t<li>Exclude all calls where the provider leaves a voice mail during business hours<\/li>\r\n\t<li>if there are no provider voicemail or answering service messages received during the measurement period, submit zero as the denominator<\/li>\r\n<\/ul>","class":"2","uploader_user_id":"52","last_modified":"1671043231","spec_id":"770","data_element_class_name":"Denominator"},{"data_element_id":"254128","identifier":"PROVCOMM.08_RATE","measure_id":"117695","type":"1","tech_definition":"<p><a href=\"https:\/\/medicaidquality.nh.gov\/mqis\/measure-details\/45304\/rate-wizard\">Numerator\/Denominator*100<\/a><\/p>","class":"3","uploader_user_id":"57","last_modified":"1554838092","spec_id":"770","data_element_class_name":"Rate"}],"data_table":"<table class=\"table table-striped td-borders responsive-enabled\" data-striping=\"1\">\n      <caption>Provider Communications: Calls Returned by Next Business Day <span class=\"normal\">(<a href=\"\/mqis\/reports\/csv\/data117695\/1747628538\">Export<\/a>)<\/span><\/caption>\n  \n  \n      <thead>\n      <tr>\n                  <th class=\"date-range-column\">Time Period<\/th>\n                  <th>Measure Name<\/th>\n                  <th>Measure Numerator<\/th>\n                  <th>Measure Denominator<\/th>\n                  <th>Measure Rate<\/th>\n                  <th>Confidence Interval<\/th>\n              <\/tr>\n    <\/thead>\n  \n      <tbody>\n              <tr>\n                      <td>2023-04-01 - 2023-04-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">17<\/td>\n                      <td class=\"alignright\">17<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-05-01 - 2023-05-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">16<\/td>\n                      <td class=\"alignright\">16<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-06-01 - 2023-06-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">16<\/td>\n                      <td class=\"alignright\">16<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-07-01 - 2023-07-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">29<\/td>\n                      <td class=\"alignright\">29<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-08-01 - 2023-08-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">18<\/td>\n                      <td class=\"alignright\">18<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-09-01 - 2023-09-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">14<\/td>\n                      <td class=\"alignright\">14<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-10-01 - 2023-10-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">21<\/td>\n                      <td class=\"alignright\">21<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-11-01 - 2023-11-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">10<\/td>\n                      <td class=\"alignright\">10<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2023-12-01 - 2023-12-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">15<\/td>\n                      <td class=\"alignright\">15<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-01-01 - 2024-01-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">16<\/td>\n                      <td class=\"alignright\">16<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-02-01 - 2024-02-29<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">7<\/td>\n                      <td class=\"alignright\">7<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-03-01 - 2024-03-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">8<\/td>\n                      <td class=\"alignright\">8<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-04-01 - 2024-04-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">13<\/td>\n                      <td class=\"alignright\">13<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-05-01 - 2024-05-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">119<\/td>\n                      <td class=\"alignright\">119<\/td>\n                      <td class=\"alignright\">100.0%<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-06-01 - 2024-06-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">141<\/td>\n                      <td class=\"alignright\">141<\/td>\n                      <td class=\"alignright\">100.0%<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-07-01 - 2024-07-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">97<\/td>\n                      <td class=\"alignright\">97<\/td>\n                      <td class=\"alignright\">100.0%<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-08-01 - 2024-08-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">39<\/td>\n                      <td class=\"alignright\">39<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-09-01 - 2024-09-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">113<\/td>\n                      <td class=\"alignright\">113<\/td>\n                      <td class=\"alignright\">100.0%<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-10-01 - 2024-10-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">155<\/td>\n                      <td class=\"alignright\">155<\/td>\n                      <td class=\"alignright\">100.0%<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-11-01 - 2024-11-30<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">24<\/td>\n                      <td class=\"alignright\">24<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2024-12-01 - 2024-12-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">31<\/td>\n                      <td class=\"alignright\">31<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2025-01-01 - 2025-01-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">22<\/td>\n                      <td class=\"alignright\">22<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2025-02-01 - 2025-02-28<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">13<\/td>\n                      <td class=\"alignright\">13<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n              <tr>\n                      <td>2025-03-01 - 2025-03-31<\/td>\n                      <td class=\"alignleft\">Total (All Subgroups)<\/td>\n                      <td class=\"alignright\">12<\/td>\n                      <td class=\"alignright\">12<\/td>\n                      <td class=\"alignright\">\u2021<\/td>\n                      <td>N\/A<\/td>\n                  <\/tr>\n          <\/tbody>\n    <\/table>\n","suppressed":true,"orgs":{"MCM: AmeriHealth Caritas NH":12,"MCM: NH Healthy Families":1,"MCM: Well Sense":3,"MCM: Meridian":2},"qualifiers":{"Apr 2023":[],"Apr 2024":[],"Aug 2023":[],"Aug 2024":[],"Dec 2023":[],"Dec 2024":[],"Feb 2024":[],"Feb 2025":[],"Jan 2024":[],"Jan 2025":[],"Jul 2023":[],"Jul 2024":[],"Jun 2023":[],"Jun 2024":[],"Mar 2024":[],"Mar 2025":[],"May 2023":[],"May 2024":[],"Nov 2023":[],"Nov 2024":[],"Oct 2023":[],"Oct 2024":[],"Sep 2023":[],"Sep 2024":[],"":["The aggregated values do not include data for all organizations. Customize this report by organization for 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