Health Plan Customer Service Treated Caregiver with Courtesy and Respect - Usually or Always (CAHPS® - Child)

Percent of caregivers reporting their child's health plan's customer service usually or always treated the caregiver with courtesy and respect.

 

CAHPS® 5.1H Child Questionnaire (With CCC Measure) Health Plan Survey Questions:

Screening Question (Q44): In the last 6 months, did you get information or help from customer service at your child's health plan?

Q46 (Answered if Response to Q44 is Yes): In the last 6 months, how often did customer service staff at your child's health plan treat you with courtesy and respect?

Measure Identifier: CAHPS_GP.Q51

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  • HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
  • CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Report Details

Generated on May 19 2024 at 07:20
Measures: Health Plan Customer Service Treated Caregiver with Courtesy and Respect - Usually or Always (CAHPS® - Child)
Max Time Periods: 16
Organizations: All (aggregated)

Citation: NH Department of Health and Human Services. Bureau of Program Quality. Report generated on May 19 2024 at 07:20. [http://medicaidquality.nh.gov]

Disclaimer: While the NH Department of Health and Human Services - Bureau of Program Quality makes every effort to post accurate and reliable information, it does not guarantee or warrant that the information on this website is complete, accurate or up-to-date and assumes no responsibility for the use or application of any posted material.