Getting Needed Care: Telehealth Visits as Helpful as In-Person Visit (CAHPS® - Adult)

Percent of adults reporting they participated in one or more telehealth appointments in the last 6 months, and whether or not they found their personal doctor's use of telehealth to be as helpful as an in-person visit.  Possible responses include: Yes, Definitely; Yes, Somewhat; or No.

Supplemental Question approved by NCQA for use in the CAHPS® 5.1H Adult Medicaid Health Plan Survey:

Screening Question (CAHPS_CPA_SUP.990150): A telehealth visit is a visit with your personal doctor conducted via telephone or an internet-connected computer or device rather than in-person. Did you have one or more telehealth appointments in last 6 months?

CAHPS_CPA_SUP.990151 (Answered if Response to CAHPS_CPA_SUP.990150 is Yes): Compared to an in-person visit, was your personal doctor’s use of telehealth as helpful as an in-person visit?

Measure Identifier: CAHPS_CPA_SUP.990151